Terms & Conditions
Access to and use of the Visit Harrogate website (the 'Website') is provided by North Yorkshire Council trading as Destination Harrogate to you (the 'User') subject to the following Terms and Conditions (the 'Terms and Conditions'). In using this site the User indicates his agreement to be bound by these Terms and Conditions. In agreeing to be bound by the Terms and Conditions, the User agrees to be bound by the Terms and Conditions of the other documents referred to and incorporated into these Terms and Conditions, and the expression 'Terms and Conditions' shall be deemed to include these other materials.
Changes to the Website
The User acknowledges and accepts that Destination Harrogate may from time to time alter any aspect of the website, or any of the services or products provided through the Website, as it thinks fit and without notice to the User. Further, Destination Harrogate may alter the Terms and Conditions at any time without notice. The User accepts that it will have no claim for breach of contract or otherwise in respect of any such alteration.
The User warrants that in its use of the Website they shall:
(a) use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of the Website by any third party;
(b) not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person;
(c) without prejudice to the generality of paragraph (b) above, not upload, post, transmit or distribute any material or information in which the User does not own the intellectual property rights, or any material which is in any way unlawful or which is potentially harmful, threatening, abusive, libellous, pornographic or otherwise obscene, or racially or ethnically or otherwise objectionable; and
(d) not upload, post, transmit or distribute any material or information which contains a computer virus, or other code, files or programs intended or having for effect to disrupt or otherwise adversely affect the operation of the Website or of other Users' computer systems. Destination Harrogate shall be entitled to remove any material or restrict or terminate your access to the Website in the even that any of the above warranties are breached.
The User accepts and acknowledges that Destination Harrogate, its officers, employees, agents, representatives of any sort, and advisers shall not in any way be liable for any damage, loss, costs or expenses arising directly or indirectly from the User's downloading of any of the Contents from the Website, or its reliance on or use of any of the Contents for any purpose.
Without prejudice to the foregoing generality, Destination Harrogate hereby excludes, insofar as permitted by law, all warranties and representations, express or implied, in respect of any of the Contents, including but not limited to any information, names, images, pictures, logos and icons forming part of them, including but not limited to warranties of satisfactory quality, fitness for a particular purpose, non-infringement of third party rights or any law, compatibility, security and accuracy.
The Website and its Contents may incorporate links to the websites and services of third parties. Such links are provided for the User's convenience only, and their provision does not constitute an authorisation by Destination Harrogate to the User to access such third-party websites, nor an endorsement of the content of such third party websites by Destination Harrogate.
The User acknowledges and accepts that Destination Harrogate is not, and shall not be held responsible for any damages, loss, costs or expenses arising from the use of such third party web sites, or products or services available through such third party web sites.
Except where expressly indicated otherwise, copyright in all of the Contents of the Website belongs to Destination Harrogate or its third party licensors.
Notwithstanding the foregoing, Destination Harrogate hereby authorises you as a User to:-
(a) view and display the Contents;
(b) download the Contents and store them in your computer (for example in the browser's cache) for a period not exceeding thirty days, provided that the User also downloads this copyright notice; and
(c) print out the Contents, provided that the User also prints an acknowledgement in the form set out below and attaches it to any printed copy of any of the Contents.
The names and logos identifying the Website, Visit Harrogate brand and Destination Harrogate and its products and services are either
(a) proprietary marks of North Yorkshire Council or (b) marks which Destination Harrogate is licensed to use, and nothing in these Terms and Conditions shall confer on the User any licence of any such mark or of any other intellectual property right of visitharrogate.co.uk (subject always to the above provisions relating to copyright).
Destination Harrogate reserves the right to terminate forthwith, or to refuse to permit, the use of the Website by any User, at any time and at Destination Harrogate's absolute discretion.
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and Conditions and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
The rights of visitharrogate.co.uk and the User under these Terms and Conditions may be exercised as often as necessary. They are cumulative and not exclusive of either party's rights under the general law, and may be waived only in writing. Delay in exercising or non-exercise of any right is not a waiver of that right.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England.
Non-acceptance of the terms and conditions
If you do not accept these terms and conditions in full, you do not have permission to access the Contents of the Website and therefore should cease using the Website immediately.
At Destination Harrogate we will do everything to ensure that our customers receive the best possible service. However, we recognise that sometimes we do not get things right. When this happens we will encourage you to tell us any comments or feedback that you have to help us improve our service. Where issues arise, we welcome the opportunity to put things right.
We want to:
1. make it easy for you to contact us;
2. listen to you;
3. consider how you would like us to resolve things;
4. make sure you are satisfied with how we handled your concerns.
How can I contact you?
If you are not satisfied with any aspect of the service provided by Destination Harrogate please let us know
1. by email to firstname.lastname@example.org
How long will it take?
Our aim is to resolve your concern as quickly as possible. If we are unable do so after three working days, we will contact you to:
1. acknowledge your concern.
2. advise you who is dealing with your enquiry.
In the majority of cases, we will be able to resolve your concern within 7 business days of receiving it. If we have not resolved it within 7 business days, we will contact you again to update you with progress and tell you how much longer we anticipate it will take.