Privacy Policy
Visit Harrogate is part of Visit North Yorkshire, the new North Yorkshire Destination Management Organisation, owned and operated by North Yorkshire Council.
This Privacy Notice is designed to help you understand how and why Visit North Yorkshire processes your personal data. This notice should be read in conjunction with the Council’s Corporate Privacy Notice.
Who are we?
Visit North Yorkshire is the brand name of the North Yorkshire Council’s tourism service.
North Yorkshire Council is a ‘Data Controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). The communications team work with all council services to deliver, and advise on, communications including media relations, internal communications, campaigns, marketing, corporate identity, public information and engagement. The head of communications leads the service.
The Council has appointed Veritau Ltd to be its Data Protection Officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
infogov@northyorks.gov.uk // 01904 552848
What personal information do we collect and why do you require it?
Consumer information
Visit North Yorkshire collects basic personal information such as name, address, contact details as well specific information relating your enquiry.
You give us your personal information
- when you sign up to our digital newsletters
- when you book accommodation or other services on our website
- when you use our online booking services
- when you contact our Visitor Services team
- when you request printed material be posted to you
- when you enter a competition on our website
Your information will be used to
- Fulfil requests for marketing information made by you
- Fulfil bookings and reservations made by you
- Complete other requests for information or competition entries made by you
The team does not routinely collect special category personal data. However, it is recognised that sometimes the team may be required to process data considered to be ‘Special Category’. These include, but are not necessarily limited to, details about: criminal conviction history, religious or philosophical beliefs, political opinions or affiliations, trade Union membership, mental or physical health, sexual life or sexual orientation, race or ethnic origin.
The team also collects information of businesses and staff members within the local visitor economy, as well as contacts within the travel trade and press.
This information is used to provide updates and news relating to the visitor economy, Visit North Yorkshire services, opportunities and events.
Who do we share this information with?
The Team does not routinely share personal data with any other organisation.
Individual competitions or promotions may be delivered in partnership with other organisations that will have access to the data gathered. In such instances participants will be notified clearly before they provide information.
How long do we keep your information for?
| Data Held | Retention Period |
| Data relating to a competition or promotion | Data will be destroyed within six months of the competition or promotion closing, or after the prize or offer has been fulfilled whichever is later. |
| Name and Email Address (for Newsletter Distribution list) | Until you withdraw your consent |
What is our lawful basis for processing your information?
Data processed to maintain a distribution list or fulfil marketing activity or promotions is done so based on your consent.
Personal Data, used to fulfil a reservation or booking is processed as necessary to fulfil a contract.
For More information about how the Council uses your data, including your privacy rights and the complaints process, please see our Corporate Privacy Notice.
